Exchanges and returns
You can only return a product to us after our prior written permission. Once approved, we will coordinate the return procedure with you. You must return a product complete, undamaged, unused and in its original packaging. Include the accompanying documentation and a copy of the invoice. Return shipping costs are at your own expense. You bear the risk of damage or loss during transport. Therefore, pack the product properly. Do you want to personally deliver the product to the visiting address of Zeliox? Then we kindly ask you to make an appointment first.
You can do this easily and quickly via the online return form. Cannot find your product in the orders list? You may be logged into the wrong Zeliox account. Log in with the email address that you originally purchased your product with.
As soon as we receive your returned product, we will send you a new one. It will be delivered within three working days. Is the new product out of stock? We will notify you and you will get your money back.